Refund policy

RETURN AND REFUND POLICY

Eligible Household Items

We accept return requests for eligible household items within 30 days after delivery. To be eligible, an item must be new, unused, unworn, in its original condition, with all tags or pricing stickers attached, and in its original packaging. Proof of purchase is required.

Return approval is required before sending any item back. To request approval, email orders@stacynicole.com with your order number and reason for the return. Items returned without prior written approval will not be accepted. Approved returns must be sent according to the instructions we provide.

Customers are responsible for return shipping. A 35% restocking fee applies to approved returns. Original shipping charges are non-refundable. Refunds cover the eligible merchandise amount less the restocking fee and any applicable costs.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue. Keep the item and all original packaging. Damage-reporting deadlines listed below apply to specific product categories.

Non-Returnable Items and Category Exceptions

Furniture: Furniture is treated as a custom order and is non-returnable. Furniture orders cannot be canceled or modified after placement. Report damage within 24 hours of delivery.

Lighting: Lighting is non-returnable. If a fixture arrives damaged, email operations@stacynicole.com immediately and retain all original packaging. Any exception approved by Stacy Nicole Home must be requested within 14 days of delivery; the item must be new, uninstalled, and in its original packaging. The customer pays return shipping and a 35% restocking fee.

Artwork: Artwork is non-returnable unless damaged. Damage must be reported within 3 days of delivery.

Rugs: Antique rugs and rug samples are non-returnable unless otherwise agreed in writing. Other rugs may be returned within 30 days of delivery if unused and in their complete original packaging. The customer pays return shipping and a 35% restocking fee unless the rug arrived damaged.

Hardware: Hardware is non-returnable unless defective. We recommend ordering one sample before placing a larger order. Any approved exception must be requested within 14 days of delivery. The customer pays return shipping and a 35% restocking fee unless the item is defective.

Custom, personalized, perishable, personal-care, hazardous, flammable, and made-to-order products are non-returnable. Sale, warehouse-sale, and gift-card purchases are final sale.

Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days, less the 35% restocking fee and any non-refundable shipping charges. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since we approved your refund, contact orders@stacynicole.com.

Exchanges

To exchange an eligible item, first request and complete an approved return. Once the original item is received and approved, place a separate order for the replacement.

Return Address

Do not ship a return until it has been approved. Approved return instructions will identify the correct return address. Questions may be sent to orders@stacynicole.com.